Timeliness of quotation | | | | | | | | | | | |
Accuracy and completeness of quotation | | | | | | | | | | | |
Knowledge and helpfulness of the sales and/or technical support representative | | | | | | | | | | | |
Timeliness of order acknowledgment | | | | | | | | | | | |
Communication of order progress and updates | | | | | | | | | | | |
Invoicing and billing process | | | | | | | | | | | |
Product quality and reliability | | | | | | | | | | | |
Product documentation and literature | | | | | | | | | | | |
Product performance and operation | | | | | | | | | | | |