| Timeliness of quotation | | | | | | | | | | | |
| Accuracy and completeness of quotation | | | | | | | | | | | |
| Knowledge and helpfulness of the sales and/or technical support representative | | | | | | | | | | | |
| Timeliness of order acknowledgment | | | | | | | | | | | |
| Communication of order progress and updates | | | | | | | | | | | |
| Invoicing and billing process | | | | | | | | | | | |
| Product quality and reliability | | | | | | | | | | | |
| Product documentation and literature | | | | | | | | | | | |
| Product performance and operation | | | | | | | | | | | |
